Effective Date: 28 June 2025
At Melbourne Taxi Services, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services.
1. Information We Collect
We may collect the following personal information from you:
- Your name
- Phone number
- Email address
- Pickup and drop-off details
- Any other information you voluntarily provide via our forms or contact methods
We may also automatically collect non-personal information like browser type, device, IP address, and website usage data through cookies.
2. How We Use Your Information
We use your information to:
- Confirm and manage your taxi bookings
- Contact you regarding your service
- Improve our website and services
- Respond to your inquiries and customer service requests
- Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties.
3. How We Protect Your Information
We take reasonable steps to protect your personal data from loss, misuse, unauthorized access, or disclosure. However, no online method is 100% secure, and we cannot guarantee absolute security.
4. Cookies
Our website may use cookies to enhance your browsing experience. You can choose to disable cookies in your browser settings if you prefer not to accept them.
5. Third-Party Services
We may use third-party services (e.g., analytics tools, payment processors, or map plugins) which may collect data under their own privacy policies. We are not responsible for the privacy practices of these third parties.
6. Access and Control
You have the right to:
- Access the information we hold about you
- Request corrections to inaccurate information
- Ask us to delete your personal data (where legally allowed)
To make a request, please contact us using the information below.
7. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us at: 0403 875 067